Privacy Policy

At DHTattoo.co.nz, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

1. Introduction

This policy outlines our practices regarding the personal information we collect from you when you visit our website, make a purchase, or interact with us. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

2.1. Personal Information: This is information that can identify you. We may collect:

  • Contact Details: Name, email address, phone number, shipping address, billing address.
  • Account Information: Username, password (encrypted).
  • Transaction Data: Details about products you have purchased and payment information (note: we do not store full credit card details; these are processed securely by our third-party payment gateway).
  • Communications: Records of your correspondence with us (e.g., emails, chat messages).

2.2. Non-Personal Information: This is data that does not identify you personally. We may collect:

  • Usage Data: Information on how the website is accessed and used (e.g., IP address, browser type, operating system, pages visited, time spent on pages, referring URLs).
  • Device Information: Information about the device you use to access our website.

3. How We Collect Information

We collect information when you:

  • Register an account on our website.
  • Place an order.
  • Subscribe to our newsletter.
  • Contact us via email, phone, or contact forms.
  • Browse our website (through cookies and analytics tools).

4. How We Use Your Information

We use the collected information for various purposes, including:

  • To process and fulfill your orders.
  • To manage your account and provide customer support.
  • To communicate with you about your orders, products, services, and promotions (with your consent).
  • To improve our website, products, and services.
  • To personalise your experience on our website.
  • To monitor and analyze website usage and trends.
  • To detect, prevent, and address technical issues or fraudulent activity.
  • To comply with legal obligations.

5. Sharing and Disclosure of Information

We may share your personal information with third parties only in the following circumstances:

5.1. Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as:

  • Payment Processors: To securely handle your payments (e.g., Stripe, PayPal).
  • Shipping Companies: To deliver your orders.
  • Website Hosting and Analytics Providers: To operate and analyse our website performance (e.g., Google Analytics).
  • These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3. Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are small data files placed on your device.

  • How we use them: For shopping cart functionality, remembering your preferences, analyzing website traffic, and for marketing purposes.
  • Your choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Data Security

The security of your data is important to us. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. This includes using SSL encryption for data transmission and secure servers. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights (Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete personal information we hold about you.
  • Deletion: Request the deletion of your personal information in certain circumstances.
  • Object: Object to the processing of your personal information in certain circumstances.
  • Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal information.

To exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with the Privacy Act 2020.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax and accounting purposes).

10. Privacy Breaches

In the event of a privacy breach that causes or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner in New Zealand, as required by the Privacy Act 2020.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: dreamhandstattoostudio@gmail.com

Phone: +64 22 3482 880

Address: 17 Anzac Avenue, Auckland CBD, Auckland 1010, New Zealand